You Will Make Mistakes

Decision making means choosing the best option amid uncertainty and incomplete information. It is not about finding one correct answer.

1. Start with a sound, data-driven rationale from the information available.

2. Be timely and clear.

3. Consider input from stakeholders and be consistent with your values.

4. Preserve options and limit regret.

A wise friend once compared decisions to hats, haircuts, and tattoos—a useful way to gauge how much time each choice deserves.

• A hat is easy to change if it does not work

• A haircut is more of a commitment, but it can be adjusted over time.

• A tattoo is a major commitment; changing it takes time and can be painful.

Decide, learn, and adjust.

These steps help you move forward with a timely decision without regret.